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FAQs

Check most frequently asked questions here, if you still need help then please contact us at HERE

Care Advice

Mustela lotions and cleansing products can be used from birth on. For the Arnica Gel and sun products, please refer to each product page for age recommendations.

Mustela has defined 4 different skin types: normal, dry, very sensitive, and eczema-prone skin. To learn more check out our Skin Type guide. To learn more CLICK HERE.

Absolutely, Mustela products can be used for the whole family.

Most Mustela products are safe during pregnancy and breastfeeding. To learn more, check out our Maternity Collection.

Yes, products can be used together. However, if the baby has any specific skin type, refer to products formulated to their skin type and perform patch test as mentioned above.

For sensitive skin, we recommend products from our Very Sensitive Collection or Stelatopia Collection. Doing a patch test and consulting with a doctor is also recommended when a sensitivity is known when trying new products. When using a product for the first time, it is recommended to test it on a small area and wait for 24 hours to see results. If sensitivity develops during this time, stop use and consult your physician.

My Account

Click on Sign In on the top right hand side of the site. Follow the steps to fill in the necessary information to be securely saved for future order placement. You can also sign up to receive our newsletter by checking the opt-in box. Your billing and shipping information will be safely stored for a quicker, more seamless ordering process. You can also view your order history and reorder as well as track the progress of your orders. You can sign in any time with your username and password to manage or change your preferences. 

You can create a Wishlist by setting up a mustelausa.com account. Select Add to Wish List on the product page and then continue shopping or browsing. Your Wishlist will be saved to your account for quick future reference. You can also share your Wishlist with friends and family. 

Customers may order as a guest. All order notifications will be e-mailed to the email provided on the order.

If you are having trouble logging, please contact our customer service by CLICKING HERE.

To delete your account, contact customer service by CLICKING HERE.

Ordering & Payment

Sorry, we do not price match.

Only one discount code can be applied per order.

We do not offer a gift wrapping or gift message option at this time. If you are planning to send a package of our products as gifts, please be rest assured as pricing is not listed on the packing slip.

Mustela can be found in major retailers and independents stores. To find a store near you, check out our store locator.

To guarantee a timely delivery, we do not allow cancellations or changes to an order once it has been submitted. You may contact our customer service to guide you through returns if you do not wish to keep the products once they arrive.

Samples are currently not available at this time.

Products & Ingredients

We have always given top priority to ingredients of natural origin and source most of the active principles and ingredients used in our products from the plant world. Mustela Bébé products now contain on average 92% ingredients of natural origin, and up to 99% for some products. However, some ingredients are essential to the preservation, stability and sensory qualities of our products, and for which no alternative exists in nature. Some ingredients of natural origin are not compatible with our high standards of efficiency and safety, or are unpleasant to use. In this case, we use synthetic ingredients assessed by key health authorities and approved by regulatory authorities, which have been proven to be effective and safe for even the most delicate skin. Dermatologically-tested under pediatric supervision, all of our products have a high-tolerance factor and are guaranteed hypoallergenic*. *Formulated to minimize the risk of allergic reaction. 

All of our products are gluten-free. 

We do not use preservatives such as paraben, phenoxyethanol, triclosan or MIT/MCIT in any Mustela formulas. However, we use preservatives for all of our water based products to prevent microbial growth that could compromise the safety of the formula.

Non opened, Mustela products are most effective between 24 and 36 months from their date of manufacture. After the opening we advise you to use our products before the expiration date shown on each product's packaging. To ensure that your Mustela skin care products keep well we recommend that you close them properly after use and not transfer them to any other container 

No, we do not test our products on animals. As part of our innovation and continuous improvement process, we have used alternative methods to assess our raw materials and end products for several years. In line with this strategy, our researchers have developed a new procedure for reconstituting the epidermis of a newborn infant and child in the laboratory to test the tolerance factor and effectiveness of Mustela products without having to resort to animal testing. As a French based company, Mustela complies with the European regulation 1223/2009 that bans animal testing since 2004 for final products and completely since 2013 for ingredients. As part of our innovation and strict product safety requirements, Mustela has developed a new and unique testing model that allows us to test the tolerance and effectiveness of Mustela products without testing on animals. 

Our Avocado Perseose is a key active ingredient we use in most of our products to strengthen the skin barrier. To learn more, check out our page dedicated to Avocado Perseose.

In partnership with parents, midwives, pharmacists and an NGO, we have developed a certified organic range of products for the whole family. The range is vegan and completely fragrance-free yet products are clean and effective skin care essentials. This specially designed range is safe to use on babies and effective for moms and dads, too.

Most Mustela products are made in France. Our sun products are made in the US.

Stelatopia is a range of skincare products designed for the eczema-prone skin of babies, children and adults. These products are Fragrance-free and dermatologically tested, they soothe, replenish and limit red patches and their effectiveness is clinically proven.

All our sunscreens are compliant with Hawaii’s and other small coastal areas such as Key West, Florida or the US Virgin Islands regulations on coral reef and marine environment as they do not contain any of the chemical UV filters.

What makes Mustela different is our 70 years of expertise in baby's skin. Mustela is uniquely positioned to offer the best of science, as an expert in neonatal dermatology and of nature, as a leader in plant extraction.

Shipping & Returns

If you have an account on Mustelausa.com, you can sign in to check your order status. Confirmation emails including shipping notifications will also be sent to the email address used on the order.

We do not offer exchanges. 

All returns must be approved by Mustela Customer Service within 30 days of purchase. Contact customerservice@mustelausa.com

Return options below:

Return for Refund

  • Customers must include the return authorization number provided customer service in the return package.
  • Customers are responsible for return shipping fees.
  • Reactions and product issues will be assessed on a case by case basis.

Please allow 2 business days for order processing and 3-5 business days for Fedex ground to deliver your order. We are closed during weekends and major holidays.

Currently mustelausa.com can only ship to addresses within the United States. For international orders, you may find more information on our global website

Free shipping will be automatically applied on orders of $50 after discounts. Any orders below $50 will be charged $5.95 for the contiguous United States.

We cannot accept returns from a 3rd party retailer. Please contact the retailer directly for their return options.

Refunds for returns will take up to 10 business days to process following the receipt of your package. For other reasons like order cancellations, refunds can take up to 3-5 business days.