FAQs

Mustela lotions and cleansing products can be used from birth on. For the Arnica Gel and sun products, please refer to each product page for age recommendations.

Mustela has defined 4 different skin types: normal, dry, very sensitive, and eczema-prone skin. To learn more check out our Skin Type guide. To learn more CLICK HERE.

Absolutely, Mustela products can be used for the whole family.

Most Mustela products are safe during pregnancy and breastfeeding. To learn more, check out our Maternity Collection.

Yes, products can be used together. However, if the baby has any specific skin type, refer to products formulated to their skin type and perform patch test as mentioned above.

For sensitive skin, we recommend products from our Very Sensitive Collection or Stelatopia Collection. Doing a patch test and consulting with a doctor is also recommended when a sensitivity is known when trying new products. When using a product for the first time, it is recommended to test it on a small area and wait for 24 hours to see results. If sensitivity develops during this time, stop use and consult your physician.

Click on Sign In on the top right hand side of the site. Follow the steps to fill in the necessary information to be securely saved for future order placement. You can also sign up to receive our newsletter by checking the opt-in box. Your billing and shipping information will be safely stored for a quicker, more seamless ordering process. You can also view your order history and reorder as well as track the progress of your orders. You can sign in any time with your username and password to manage or change your preferences. 

You can create a Wishlist by setting up a mustelausa.com account. Select Add to Wish List on the product page and then continue shopping or browsing. Your Wishlist will be saved to your account for quick future reference. You can also share your Wishlist with friends and family. 

Customers may order as a guest. All order notifications will be e-mailed to the email provided on the order.

If you are having trouble logging, please contact our customer service by CLICKING HERE.

To delete your account, contact customer service by CLICKING HERE.

Sorry, we do not price match.

Only one discount code can be applied per order.

We do not offer a gift wrapping or gift message option at this time. If you are planning to send a package of our products as gifts, please be rest assured as pricing is not listed on the packing slip.

Mustela can be found in major retailers and independents stores. To find a store near you, check out our store locator.

To guarantee a timely delivery, we do not allow cancellations or changes to an order once it has been submitted. You may contact our customer service to guide you through returns if you do not wish to keep the products once they arrive.

Samples are currently not available at this time.

We have always given top priority to ingredients of natural origin and source most of the active principles and ingredients used in our products from the plant world. Mustela Bébé products now contain on average 92% ingredients of natural origin, and up to 99% for some products. However, some ingredients are essential to the preservation, stability and sensory qualities of our products, and for which no alternative exists in nature. Some ingredients of natural origin are not compatible with our high standards of efficiency and safety, or are unpleasant to use. In this case, we use synthetic ingredients assessed by key health authorities and approved by regulatory authorities, which have been proven to be effective and safe for even the most delicate skin. Dermatologically-tested under pediatric supervision, all of our products have a high-tolerance factor and are guaranteed hypoallergenic*. *Formulated to minimize the risk of allergic reaction. 

All of our products are gluten-free. 

We do not use preservatives such as paraben, phenoxyethanol, triclosan or MIT/MCIT in any Mustela formulas. However, we use preservatives for all of our water based products to prevent microbial growth that could compromise the safety of the formula.

Non opened, Mustela products are most effective between 24 and 36 months from their date of manufacture. After the opening we advise you to use our products before the expiration date shown on each product's packaging. To ensure that your Mustela skin care products keep well we recommend that you close them properly after use and not transfer them to any other container 

No, we do not test our products on animals. As part of our innovation and continuous improvement process, we have used alternative methods to assess our raw materials and end products for several years. In line with this strategy, our researchers have developed a new procedure for reconstituting the epidermis of a newborn infant and child in the laboratory to test the tolerance factor and effectiveness of Mustela products without having to resort to animal testing. As a French based company, Mustela complies with the European regulation 1223/2009 that bans animal testing since 2004 for final products and completely since 2013 for ingredients. As part of our innovation and strict product safety requirements, Mustela has developed a new and unique testing model that allows us to test the tolerance and effectiveness of Mustela products without testing on animals. 

Our Avocado Perseose is a key active ingredient we use in most of our products to strengthen the skin barrier. To learn more, check out our page dedicated to Avocado Perseose.

In partnership with parents, midwives, pharmacists and an NGO, we have developed a certified organic range of products for the whole family. The range is vegan and completely fragrance-free yet products are clean and effective skin care essentials. This specially designed range is safe to use on babies and effective for moms and dads, too.

Most Mustela products are made in France. Our sun products are made in the US.

Stelatopia is a range of skincare products designed for the eczema-prone skin of babies, children and adults. These products are Fragrance-free and dermatologically tested, they soothe, replenish and limit red patches and their effectiveness is clinically proven.

All our sunscreens are compliant with Hawaii’s and other small coastal areas such as Key West, Florida or the US Virgin Islands regulations on coral reef and marine environment as they do not contain any of the chemical UV filters.

What makes Mustela different is our 70 years of expertise in baby's skin. Mustela is uniquely positioned to offer the best of science, as an expert in neonatal dermatology and of nature, as a leader in plant extraction.

If you have an account on Mustelausa.com, you can sign in to check your order status. Confirmation emails including shipping notifications will also be sent to the email address used on the order.

We do not offer exchanges. 

All returns must be approved by Mustela Customer Service within 30 days of purchase. Contact customerservice@mustelausa.com

Return options below:

Return for Refund

• Customers must include the return authorization number provided customer service in the return package.
• Customers are responsible for return shipping fees.
• Reactions and product issues will be assessed on a case by case basis.

ECO-Return

Choosing our Eco-Return helps us lower our shipping waste. Instead of returning the products, you will keep the products and receive store credit to Mustelausa.com. We ask that you donate or pass on the unwanted products to another family that may need them. Customers are limited to 5 Eco-Returns a year and shipping costs will not be included.

Please allow 2 business days for order processing and 3-5 business days for Fedex ground to deliver your order. We are closed during weekends and major holidays.

Currently mustelausa.com can only ship to addresses within the United States. For international orders, you may find more information on our global website. 

Free shipping will be automatically applied on orders of $50 after discounts. Any orders below $50 will be charged $5.95 for the contiguous United States.

We cannot accept returns from a 3rd party retailer. Please contact the retailer directly for their return options.

Refunds for returns will take up to 10 business days to process following the receipt of your package. For other reasons like order cancellations, refunds can take up to 3-5 business days.

From birth and during the first three years, your baby’s skin is immature; it doesn’t have yet the strength and the qualities of an adult’s skin. At the same time, it is rich in a unique capital of original cells but extremely vulnerable. It is therefore essential to use specific hygiene products and skin care to respect its balance. Babies also frequently have their own minor skin problems: irritated areas, cradle crap, diaper rash, atopic or hypersensitive skin are frequent in the first years of life. For each of these conditions Mustela provides you with safe, efficient and respectful skin care ranges that perfectly adapt to baby’s fragile skin 

Atopic dermatitis is a common skin disorder that is constantly changing. Caused by a deficit in the lipids in the skin, it presents itself in the form of extreme skin dryness accompanied by eczemous red patches and intense itching. Inflammatory flare-ups and periods of remission follow one after the other. In most cases, with the help of treatments, the symptoms decrease after the age of 2 years and disappear between the ages of 7 and 11 years. If your child suffers from atopic dermatitis, it is indispensable to use products on a daily basis tailored to cleansing and moisturizing their skin, such as Stelatopia Skin Care Line for eczema-prone skin: specifically designed for skin with an atopic tendency, they make it possible to soothe itching sensations, naturally relaunch the synthesis of lipids that are lacking thanks to Sunflower Oil Distillate and restructure dry skin. If you would like to find out more about dry skin with an atopic tendency, please consult our advice section. 

The patches of eczema that can appear on your child’s body are the most visible symptom of atopic dermatitis, but in reality, their skin as a whole has been weakened: it is therefore necessary to take care of their whole body with suitable dermocosmetic products, such as the Stelatopia Range Line for eczema-prone skin . To improve the comfort of your child’s skin, these skin care products must be used every day even if the red patches disappear. If necessary, your doctor will also be able to prescribe you a medicated treatment, especially during flare-ups. If you would like to find out more about dry skin with an atopic tendency, please consult our advice section. 

Yes, it’s indispensable: products designed for normal skin could be poorly tolerated by dry skin with an atopic tendency. On the other hand, tailored dermocosmetic skin care products will make it possible to improve the comfort of your child’s skin and limit the risks of complications and recourse to medication.

• For their everyday hygiene, we advise you to use a soap-free cleansing base such as the Stelatopia Cleansing Cream. You can also use the Stelatopia Cleansing Cream every day, which gently cleanses your child's face, body and diaper area in a single step.
• During flare-ups, we recommend that you use the Stelatopia Bath Oil, which cleanses the skin without irritating it.
• Then carefully apply a skin care product such as the Stelatopia Emollient Cream, which will make it possible to rapidly soothe sensations of irritation and naturally relaunch the synthesis of lipids that are lacking thanks to Sunflower Oil Distillate.

Consult your doctor in the case of infection or intense itching: they will prescribe you a suitable treatment. If you would like to find out more about dry skin with an atopic tendency, please consult our advice section. 

Persistent redness in the diaper area is a common occurrence, even if you scrupulously follow the rules of hygiene (regular diaper changes, gentle and careful cleansing and drying, application of a barrier cream, etc.). In this case, we recommend that you apply a specific product to take care of diaper rash on your baby's bottom, such as the Diaper Rash Cream 123: by neutralizing the enzymes responsible for redness in the diaper area, this product will reduce its intensity and favor its disappearance. If the redness does not fade away after a few days or if it is weeping or infected, we recommend that you consult your doctor. If you would like to find out more about redness in the diaper area, please consult our advice section. 

Sweet almond oil may allow you to remove cradle cap from your baby’s scalp or face by softening the crusts. However, it will not act on its causes and cradle cap may thus reappear. For more effective action, we recommend that you use a specific skin care product for cradle cap, such as the Foam Shampoo For Newborns. By regulating sebum secretion and purifying the skin, this skin care product will allow you to eliminate cradle cap that is already present and limit its reappearance. 

Our Stelatopia line is guaranteed safe for newborns, babies and children. Unfortunately, we do not have not have specific clinical data to support the use of Stelatopia products during pregnancy. If you are looking for a product that moisturizes the skin and reduces sensations of tightness and itchiness, which are common during pregnancy, we would recommend using our Soothing Moisturizing Balm, which is specially formulated for pre-natal and post-partum use. That being said, many adults with eczema use the Stelatopia range because it is hypoallergenic and free of fragrance, Parabens, Phthalates and Phenoxyethanol. All of our product ingredients can be found on our product pages. 

Stelatopia products have been developed to effectively treat dryness and red patches on both your baby’s body and face. We do not recommend using the products around or close to your baby’s eyes as these products could cause irritation. 

All of our Stelatopia products can be used in conjunction with one another. Any product from our Stelatopia line can be used on an ‘as needed’ basis. We recommend twice a day for daily maintenance of eczema, but the product can be applied as dryness/flare ups persist. 

No, hygiene is not a factor in the appearance of cradle cap. It is due to the excessive secretion of sebum and sweat and to the proliferation of a microscopic fungus on the surface of the skin (symptoms linked to the transfer of maternal hormones to the baby at the end of pregnancy). If your baby has cradle cap, we advise you to wash their hair with a specific shampoo such as the Foam Shampoo For Newborns: this skin care product encourages the elimination of cradle cap and limits its reappearance by acting directly on its causes. If you would like to find out more about cradle cap, please consult our advice section. 

UVA and UVB are ultraviolet rays emitted by the sun. They enable the skin to tan but are also very harmful. They differ in intensity and wavelengths:

• UVB rays have medium wavelengths and act on the skin’s surface. They are responsible for sunburn and burning.
• UVA rays have higher wavelengths and penetrate the skin in depth; they lead to accelerated aging and reduce the skin’s elasticity.

In the long term, UVA and UVB rays may be responsible for a range of skin cancers. It is therefore indispensable to use dual sun protection (against UVA and UVB rays), in particular for children. 

Yes, sunburn represents a real danger, in particular for children whose skin is more fragile. Excessive sun exposure may indeed lead to actual cutaneous burns but also, in the longer term, to an increase in the number of moles and the risk of harmful melanoma, accelerated skin aging and skin cancers. It is therefore essential to use high index sun protection, especially for children (SPF 50+ index) and to take the following precautions:

• Do not expose children aged under 3 years to the sun.
• Avoid any direct exposure to the sun, especially between 11h and 16h.
• Apply the sun protection in a thick layer before any exposure and renew the application at least every 2 hours and after each bathe.
• Protect your child with a hat, T-shirt and sunglasses.
• Keep your child properly hydrated even if he does not ask for a drink.

If you would like to know more about the sun and children’s skin, please consult the Mustela Mag. 

Sun products protect the skin against UVA and UVB rays by means of filters and / or screens.

• Chemical filters act by absorbing the energy transmitted by luminous radiations. They are not always photostable and as they can be absorbed by the epidermis, there is a risk of phototoxicity and allergy.
• Mineral screens reflect and diffuse UV rays. They are inert, photostable and form a film on the skin’s surface which limits any risk of penetration.
• Organo-mineral screens absorb and reflect UV rays. They are photostable and have good staying power on the skin’s surface.

If you would like to know more about sun protection, please consult our advice section on this subject.