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Return & Exchange Policy

If you are not 100% satisfied with your purchase from Mustela, you can return your item(s) for a full refund within 30 days of purchase.

To return item(s):

Please complete the return form on the back of your packing slip delivered inside your package. Place the return form inside the Mustela product box or your own box with your items and ship to this address:

Mustela - Customer Service
60 E. 56th St, 6th Floor
New York, NY 10022


You will receive an email confirmation when your return is processed. Please note you are responsible for shipping costs to return an item and will not be refunded the original shipping amount for the order. is unable to issue exchanges over mail.

We cannot accept returns from retail stores. Contact our Customer Service Department at with any questions regarding the status of your order or return. Our business hours are Monday-Friday between 9:00am-5:30pm EST (except for major U.S. holidays).