Mustela product composition
Do Mustela products contain alcohol?
We chose to exclude alcohol (or ethanol) from our formulas because it is very harsh on the hydrolipidic film which protects the skin and may lead to skin dryness. While it may be used in some cosmetic products, it is not suitable for the sensitive skin of babies and pregnant women.
Do Mustela products contain soap?
All Mustela products except the Gentle Soap with Cold Cream Nutri-Protective are soap-free.
I have heard that phthalates are dangerous for babies. Do Mustela Baby products contain any?
All of Mustela products for babies are formulated without phthalates, both in terms of the actual skin care product itself as well as its packaging. In the same way, all the promotional objects made of plastic that Mustela gives to its customers (toilet bags, small toys for children, etc.) are free from phthalates.
Do Mustela Formulas contain preservatives such as parabens or phenoxyéthanol?
Questionable preservatives such as parabens or phenoxyéthanol are excluded from Mustela formulas.
What should I do if my baby’s skin has a bad reaction to a Mustela product?
In spite of all our efforts to develop perfectly safe and well-tolerated products, some skins are more reactive than others and may exceptionally have undesirable effects. In this case, you should contact our consumer service department. You will very quickly be reminded by an independent professional specialist of cosmetovigilance. He will try to determine with you the reason for this intolerance and will ask you to return the product that has caused a reaction in order to begin an in-depth analysis. Effectively, we take any undesirable effect that is reported to us very seriously indeed and when it occurs, the incriminated products are immediately analyzed to check their compliance. Every one of our products has a lot number guaranteeing its traceability: we can thus go back over the entire production chain right back to raw materials, even after several years.
How do you choose the ingredients which enter into your formulae?
Firstly, we only select substances that have been approved by European regulations and we give priority to natural ingredients or ingredients of natural origin. Today the Mustela Bébé-Enfant range contains 92% of ingredients of natural origin on average. Before entering into the composition of one of our skin care products, the ingredients must also prove their harmlessness and their efficacy. A committee of specialists determines the most suitable components in relation to the specificities of babies’ skin, both healthy skin and problem skin, pregnant women’s skin and young mothers’ skin, notably when they are breastfeeding. If all the safety conditions are met we choose, in priority, natural origin ingredients. In addition, we guarantee that all our formulae are hypoallergenic. For the greatest possible transparency, full details of our product compositions are available on every product page, by clicking here.
How can I find out the composition of Mustela products?
A complete list of ingredients is available on the packaging of every Mustela product. You can also learn more about our ingredients by clicking here
How long do Mustela products keep?
Non opened, Mustela products are most effective between 24 and 36 months from their date of manufacture. After the opening we advise you to use our products before the expiration date shown on each product's packaging. To ensure that your Mustela skin care products keep well we recommend that you close them properly after use and not transfer them to any other container
Do cosmetic products have to respect certain regulations?
In order to guarantee optimum safety to users, cosmetic products are rigorously controlled by regulations that are common to European Union as a whole and frequently updated in accordance with scientific advancements and technologies. These regulations define, notably, lists of banned substances (more than 1300) and the substances subject to restrictions. Once the cosmetic products are commercialized they are once again subjected to controls by the laboratories through a cosmetovigilance process and by the health authorities. At any moment they can be investigated in the event of a problem, and be taken off the market. Mustela is regularly subjected to controls and collaborates closely with the authorities on each and every occasion.
How do you guarantee the security of Mustela products?
Mustela develops its products in strict accordance with the cosmetic regulations. In addition to these regulatory requirements, we have our own specific rules in order to guarantee the perfect harmlessness of our products. First, a committee of experts (toxicologists, pharmacists, and chemists) selects the ingredients in our formulas for their high tolerance. Next, we focus particularly to the conservative capacity of our products. Indeed, they are used in the warm and wet environment of bathrooms, which fosters the development of bacteria and mold. Each product integrates the safer and best adjusted conservation mode for its intended skin's type. Finally, before their launch on the market our products have been tested many times to ensure their efficacy, harmlessness and security. By choosing Mustela, you can be sure to enjoy safe and effective products week after week.
Do you use animal testing to assess the safety and effectiveness of your products?
No, we do not test our products on animals. As part of our innovation and continuous improvement process, we have used alternative methods to assess our raw materials and end products for several years. In line with this strategy, our researchers have developed a new procedure for reconstituting the epidermis of a newborn infant and child in the laboratory to test the tolerance factor and effectiveness of Mustela products without having to resort to animal testing. As a French based company, Mustela complies with the European regulation 1223/2009 that bans animal testing since 2004 for final products and completely since 2013 for ingredients. As part of our innovation and strict product safety requirements, Mustela has developed a new and unique testing model that allows us to test the tolerance and effectiveness of Mustela products without testing on animals.