Should anti-stretch marks creams be used right from the start of a pregnancy?
Yes, because the earlier and more regularly you use these products the more effective they will be. We therefore recommend that you apply a preventive skincare such as the Stretch Marks Prevention Cream from the first month of pregnancy. It will strengthen the elasticity and suppleness of your skin and help to resist more intense stretching. If you would like to know more on this subject, please consult the Mustela Mag for more information on stretch marks.
What is the difference between the Foam Shampoo for Newborns and the Gentle Shampoo?
The Foam Shampoo for Newborns has been specifically designed to prevent the appearance of cradle cap and encourage its elimination by limiting bacterial proliferation, which is its root cause. If your baby’s’ head presents these little whitish and yellowish crusts, we recommend that you use this skin care product.
On the other hand, if their scalp is healthy, the Gentle Shampoo will be perfectly suitable: enriched in Chamomile Extracts and our patented Avocado Perseose, it gently cleanses the hair and prevents the formation of tangles. If you would like to find out more about cradle cap, please consult our advice section.
From what age can you use Mustela Bébé products?
You can use every Mustela Bébé products from the moment your baby is born (even if they have been born prematurely). Their safety and efficacy are verified before launch in the market by an independent toxicologist expert: combining efficacy, safety and unique sensory pleasure, they have been specifically designed to meet the everyday needs of the skin of newborns, babies and children and respect its extremely delicate nature.
Can I wash my baby’s face with just water?
Water is not enough to remove the dirty marks that may be found on your baby’s skin (regurgitations, milk, etc.). It is therefore recommended that you use a specific cleansing product, such as the No Rinse Cleansing Water, Cleansing Cloths or Fragrance-Free Soothing Cleansing Wipes for very sensitive skin. These skin care products specifically formulated to remain gentle on babies' delicate skin will leave their skin perfectly clean without drying it out or irritating it. If you would like to find out more about hygiene for your baby, please consult our advice section.
Should I rinse the products that I use to cleanse my baby’s face and bottom?
This depends on the product that you use to cleanse your baby’s face or bottom:
- If you choose the velvety feel and softness of the Cleansing Milk to simultaneously cleanse and moisturize your baby's skin, you are recommended to rinse it in order to limit the risks of maceration in diapers, for example.
- If you prefer fresh and delicate skin care, use the No Rinse Cleansing Water or Cleansing Cloths, which leave the skin clean and clear in a single step and does not require any rinsing.
If you would like to find out more about hygiene for your baby, please consult our advice section.
Can I cleanse my baby’s face and eyes with wipes?
The Mustela Cleansing Wipes have been specially developed to gently cleanse your baby’s face, including around the eyes where little secretions are often deposited. They will leave their delicate skin clean, moisturized and soothed. If you would like to find out more about hygiene for your baby, please consult our advice section.
How can I prevent redness from appearing on my baby's bottom?
Redness in the diaper area is a frequent and generally benign occurrence in babies. It is due to prolonged contact with feces and urine, and appears most especially in the case of diarrhea, antibiotic treatments or during teething.
- To prevent its appearance, we recommend that you change your baby's diaper regularly, as soon as possible after it becomes soiled.
- Cleanse their bottom thoroughly with a suitable product (such as Liniment or the No Rinse Cleansing Water), and then dry completely, not forgetting the folds.
- As a preventive measure, with each diaper change apply a specific cream such as the Diaper Rash Cream 123, which will isolate baby’s skin from harsh factors thanks to the protective action of zinc oxide.
If you would like to find out more about redness in the diaper area, please consult our advice section.
Can I wash my baby with my own cleansing products?
Products for adults are not tailored to the extremely delicate nature of babies’ skin: they are too acidic and too astringent. For cleansing your baby, it is therefore important to use specific products that are gentle on their immature skin and do not irritate it.
Why is the skin drier in winter?
During the winter, the skin is constantly under attack from the cold, wind and central heating: it tends to dry out more easily. This phenomenon is particularly intense in babies and children, whose epidermis is more fragile and still immature. During this period, it is thus necessary to moisturize their skin regularly, especially after cleansing and bathing. You can also switch to a routine of products specifically designed to protect dryer skin like Mustela’s Dry Skin Line. If you would like to find out more about the specific characteristics of your baby’s skin, please consult our advice section.
What are the specificities of baby's skin?
Thinner than adults’ skin, baby’s skin is much more fragile. Immature, it doesn’t yet assume completely its barrier role against external aggressions and is unable to maintain a good level of hydration. Mustela’s researchers have also revealed that the skin of a newborn has a surprising source of strength: a unique cellular reserve that is at its maximum at birth, yet remains vulnerable, during the first few years of life. These original cells play a life-long major role for the skin: they ensure that the skin is able to regenerate and are responsible for maintaining its overall balance against aggressors from the outside environment. To preserve this unique cellular richness and to support its development, baby’s skin absolutely needs to be reinforced and protected on a daily basis by adapted skin care. If you would like to learn more about the specific characteristics of your baby’s skin, please consult our advice section.
Is babies’ skin thinner than that of adults?
Yes. In newborns, the dermis (deep layer of the skin) is three to four times thinner than in adults, and the stratum corneum (upper layer of the skin) is also finer. Finally, the hydrolipid film that covers the skin and protects it is virtually non-existent in babies. This means that baby's skin is much more vulnerable to attack, irritation and infection than adult's skin. It will not reach maturity until the age of approximately 3 years. If you would like to find out more about the specific characteristics of your baby’s skin, please consult our advice section.
What is the difference between the Mustela Bébé skin types?
Mustela® researchers have scientifically proven that there is not one, but many different types of baby skin: normal, dry, very sensitive, and eczema-prone skin. By studying skin at the cellular level, researchers discovered that a baby’s skin is still developing until the age of two and is extremely vulnerable during this time. Mustela® is constantly advancing skincare for your baby, from bathing to moisturizing and cleansing, by developing 4 complete product lines for your baby’s individual skin. To find out your baby’s skin type, we recommend taking our skin diagnostic test.
Sales & Samples
Can I receive samples of Mustela products?
We would be happy to send you a selection of Mustela product samples to try. Please fill out this brief survey and a package will be shipped: https://www.surveymonkey.com/s/Mustela414 Please rest assured that the information you provide is for internal use only and will not be shared.
I bought a Mustela product but it is damaged. What can I do?
If the packaging or wrapping of your Mustela product is damaged, we suggest you contact our consumer service department.