Terms & Conditions
Agreement between user and www.mustelausa.com
Welcome to www.mustelausa.com. The www.mustelausa.com website (the "Site") is comprised of various web pages operated by Expanscience Laboratories dba Mustela ("Mustela"). www.mustelausa.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of www.mustelausa.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
www.mustelausa.com is an E-commerce Site that sells skincare products for mothers and babies.
Visiting www.mustelausa.com or sending emails to Mustela constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Mustela is not responsible for third party access to your account that results from theft or misappropriation of your account. Mustela and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
Risk of Loss
All items purchased from www.mustelausa.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Mustela and its affiliates attempt to be as accurate as possible. However, Mustela does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If you are not 100% satisfied with your purchase from Mustela, you can return your item(s) for a full refund or exchange within 30 days of purchase. This is your sole remedy. Please email firstname.lastname@example.org or call (800) 422-2987 with your invoice number to get started. Our customer service representative will work with you on gathering the necessary information to process the return or exchange. For returns, the customer will be refunded the full amount of product being returned less the shipping costs. We cannot accept returns from retail stores.
Links to third party sites/Third party services
www.mustelausa.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Mustela and Mustela is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site or for any transactions you may engage in on any Linked Site. Mustela is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Mustela of the site or any association with its operators.
Certain services made available via www.mustelausa.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the www.mustelausa.com domain, you hereby acknowledge and consent that Mustela may share any information and data you may provide to Mustela, including your personal information, with any third party with whom Mustela has a contractual relationship to provide the requested product, service or functionality on behalf of www.mustelausa.com users and customers.
No unlawful or prohibited use/Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the exclusive property of Mustela or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Mustela content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Mustela and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Mustela or our licensors except as expressly authorized by these Terms.
Purchase Related Policies
The products and services available on the Website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples that you purchase or otherwise receive from us. We do not ship to distribution centers, shipping centers, or mail forwarding centers. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions. Mustela reserves the right to cancel any online order for any reason. One product per household allowed for giveaways and sweepstakes.
Use of communication services
The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.
Mustela has no obligation to monitor the Communication Services and is not responsible for any content posted or uploaded to its website by any user. However, Mustela reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Mustela reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
Mustela reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Mustela's sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Mustela does not control or endorse the content, messages or information found in any Communication Service and, therefore, Mustela specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Mustela spokespersons, and their views do not necessarily reflect those of Mustela.
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.
Materials provided to www.mustelausa.com or posted on any Mustela web page
Mustela does not claim ownership of the materials you provide to www.mustelausa.com (including feedback and suggestions) or post, upload, input or submit to any Mustela Site or our associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Mustela, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. Mustela is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Mustela's sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
The Service is controlled, operated and administered by Mustela from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Mustela Content accessed through www.mustelausa.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless Mustela, its officers, directors, employees, agents and third parties, for any claims, losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Mustela reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with Mustela in all reasonable respects, including by asserting any available defenses.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. EXPANSCIENCE LABORATORIES DBA MUSTELA AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
EXPANSCIENCE LABORATORIES DBA MUSTELA AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. EXPANSCIENCE LABORATORIES DBA MUSTELA AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
Mustela reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of New York and you hereby consent to the exclusive jurisdiction and venue of courts in New York in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Mustela as a result of this agreement or use of the Site. Mustela's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Mustela's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Mustela with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Mustela with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Mustela with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
If any provision hereof is held to be illegal, invalid or unenforceable in any jurisdiction for any reason, such provision shall be deemed amended (in such jurisdiction only) in whatever manner may be necessary to render it legal, valid and enforceable to the maximum extent permitted in such jurisdiction.
Your use of this site shall be governed in all respects by the laws of the State of New York, USA, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Mustela products) shall be in the state or federal courts located in New York County, New York, USA. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Mustela products) must be commenced within one (1) year after the claim or cause of action arises. Mustela’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Mustela may assign its rights and duties hereunder to any party at any time without notice to you.
Changes to Terms
Mustela reserves the right, in its sole discretion, to change the Terms under which www.mustelausa.com is offered. The most current version of the Terms will supersede all previous versions. Mustela encourages you to periodically review the Terms to stay informed of our updates.
Mustela welcomes your questions or comments regarding the Terms:
Expanscience Laboratories dba Mustela
60 E. 56th St., 6th Floor
New York, New York 10022
Email Address: email@example.com
Telephone number: 1-800-422-2987
Effective as of November 18, 2013