FAQs & Help

 

Yes, because the earlier and more regularly you use these products the more effective they will be.

We therefore recommend that you apply a preventive skincare such as Mustela 9 Months Stretch Marks Double Action skincare from the first month of pregnancy.

It will strengthen the elasticity and suppleness of your skin and help to resist more intense stretching.

If you would like to know more on this subject, please consult our expert’s file on stretch marks

These products are designed to respond to two different situations.

- The Stretch Marks Double Action skincare is intended to prevent the appearance of stretch marks and to reduce emerging stretch marks.

You can use it right from the start of your pregnancy on all the fragile areas of your body (tummy, breasts, hips, tops of the thighs, etc.).

- The Stretch Marks Intensive Action skincare is formulated to reduce stretch marks which have formed during pregnancy.
 

This targeted attack cream should be applied locally on these stretch marks.

- Mustela Bébé Foam Shampoo for Newborns has been specifically designed to prevent the appearance of cradle cap and encourage its elimination by limiting bacterial proliferation, which is its root cause.

If your baby’s’ head presents these little whitish and yellowish crusts, we recommend that you use this skin care product.

- On the other hand, if their scalp is healthy, Mustela Bébé Baby Shampoo will be perfectly suitable: enriched in chamomile extracts and coconut oil derivatives, it gently cleanses the hair and prevents the formation of tangles.

If you would like to find out more about cradle cap, please consult our advice section.

You can use every Mustela Bébé products from the moment your baby is born (even if they have been born prematurely). Their safety and efficacy are verified before launch in the market by an independant toxicologist expert : combining efficacy, safety and unique sensory pleasure, they have been specifically designed to meet the everyday needs of the skin of newborns, babies and children and respect its extremely delicate nature.

Water is not enough to remove the dirty marks that may be found on your baby’s skin (regurgitations, milk, etc.).

It is therefore recommended that you use a specific cleansing product, such as Mustela Bébé Cleansing Milk or PhysiObébé No-rinse cleansing fluid.

These skin care products specifically formulated to remain gentle on babies' delicate skin will leave their skin perfectly clean without drying it out or irritating it.

If you would like to find out more about hygiene for your baby, please consult our advice section

This depends on the product that you use to cleanse your baby’s face or bottom:

- If you choose the velvety feel and softness of Mustela Bébé Cleansing Milk to simultaneously cleanse and moisturise your baby's skin, you are recommended to rinse it in order to limit the risks of maceration in diapers, for example.

- If you prefer fresh and delicate skin care, use PhysiObébé cleansing fluid, which leaves the skin clean and clear in a single step and does not require any rinsing.

If you would like to find out more about hygiene for your baby, please consult our advice section.

Mustela Facial cleansing cloths have been specially developed to clean gently cleanse your baby’s face, including around the eyes where little secretions are often deposited. They will leave their delicate skin clean, moisturised and soothed.

If you would like to find out more about hygiene for your baby, please consult our advice section.

Redness in the diaper area is a frequent and generally benign occurrence in babies.

It is due to prolonged contact with feces and urine, and appears most especially in the case of diarrhea, antibiotic treatments or during teething.

- To prevent its appearance, we recommend that you change your baby's diaper regularly, as soon as possible after it becomes soiled.
- Cleanse their bottom thoroughly with a suitable product (such as Mustela Bébé Cleansing Milk or PhysiObébé No-rinse cleansing), and then dry completely, not forgetting the folds.
- As a preventive measure, with each diaper change apply a specific cream such as Mustela Bébé Vitamin Barrier Cream, which will isolate baby’s skin from harsh factors thanks to the protective action of zinc oxide.

If you would like to find out more about redness in the diaper area, please consult our advice section

Products for adults are not tailored to the extremely delicate nature of babies’ skin: they are too acidic and too astringent.

For cleansing your baby, it is therefore important to use specific products that are gentle on their immature skin and do not irritate it.

During the winter, the skin is constantly under attack from the cold, wind and central heating: it tends to dry out more easily.

This phenomenon is particularly intense in babies and children, whose epidermis is more fragile and still immature.

During this period, it is thus necessary to moisturize their skin regularly, especially after cleansing and bathing.

If you would like to find out more about the specific characteristics of your baby’s skin, please consult our advice section.

Thinner than adults’ skin, baby’s skin is much more fragile. Immature, it doesn’t yet assume completely its barrier role against external aggressions and is unable to maintain a good level of hydration.

Mustela’s researchers have also revealed that the skin of a newborn has a surprising source of strength: a unique cellular reserve that is at its maximum at birth, yet remains vulnerable, during the first few years of life. These original cells play a life-long major role for the skin: they ensure that the skin is able to regenerate and are responsible for maintaining its overall balance against aggressors from the outside environment.

To preserve this unique cellular richness and to support its development, baby’s skin absolutely needs to be reinforced and protected on a daily basis by adapted skin care.

If you would like to learn more about the specific characteristics of your baby’s skin, please consult our advice section.

Yes. In newborns, the dermis (deep layer of the skin) is three to four times thinner than in adults, and the stratum corneum (upper layer of the skin) is also finer.

Finally, the hydrolipid film that covers the skin and protects it is virtually non-existent in babies. 

This means that baby's skin is much more vulnerable to attack, irritation and infection than adult's skin. It will not reach maturity until the age of approximately 3 years.

If you would like to find out more about the specific characteristics of your baby’s skin, please consult our advice section.

The Mustela Bébé range is designed to take care of newborns, babies and children with normal to dry skin, without any particular problem

In parallel, the Mustela Dermo-pediatrics range offers specific skincare products for skin problems: skin with an atopic tendency, hypersensitive to intolerant skin, irritated areas, cradle cap or diaper rash.

Each of our products is intended for a specific skin type or a particular situation (pregnancy, breastfeeding, skin problem, etc.). We therefore prefer not to send our users samples, because they might not be suited to their needs. 

If you would like to discover our products, we invite you to go to a Mustela partner pharmacy or parapharmacy: they will give you personalised advice and possibly some samples. Many maternity hospitals as well as some paediatricians and dermatologists also offer new mothers trial doses of our skincare products. 

If the packaging or wrapping of your Mustela product is damaged, we suggest you contact our consumer service department.

Yes, it is possible to purchase Mustela products on this site. Please visit the "Our Products" tab and select the range you are interested in. Once you find a product you would like to purchase, please select "Add to Cart" and proceed to the checkout section. 

Because these original cells help to regenerate the skin and maintain its overall balance throughout life, they have a vital role to play. The skin’s wealth of original cells peaks at birth, but it is still extremely vulnerable during the first two years of a child’s life. During this critical period, the skin barrier is still developing and the skin is extremely vulnerable to daily stress factors. That’s why it’s so important to protect and strengthen the skin to preserve its precious wealth of original cells.
If you’d like to know more, please read About Mustela Bébé's new care products

Our research has revealed that a baby’s skin contains a precious wealth of original cells at birth. Unique to every individual, these cells last a lifetime. It’s important to protect the “integrity” of these original cells because they play an important role in keeping a person’s skin healthy throughout their life. They help to regenerate the skin, maintain its overall balance and protect it from daily stress factors.
To learn more, please read About Mustela Bébé’s new care products

A baby’s skin is finer and more sensitive than other types of skin. Before it matures, the skin does not immediately provide a fully-protective barrier against external stress factors. It is dehydrated at birth and cannot maintain an optimal level of hydration in the first few months of life.
Our research has also revealed that a baby’s skin contains a precious wealth of original cells that are individually unique and valuable and last a lifetime. This wealth peaks at birth, but remains extremely vulnerable for the first two years of an infant’s life. These original cells play an important role in keeping a person’s skin healthy throughout their life. They help to regenerate the skin, maintain its overall balance and protect it from daily stress factors.
To protect these precious and unique cells and promote their growth, a baby’s skin needs to be strengthened and protected every day using specially formulated products.
To learn more about the specific characteristics of your baby’s skin, please read our advice sheet.

Mustelausa.com is required by law to collect sales tax on orders shipped to any states where we have a physical presence. Our checkout process will automatically calculate the appropriate Sales Tax based on our locations and the Zip Code of the Ship to Address of your order.

Once all the items have been placed in your shopping cart and you arrive on the checkout page, you will see a section for Discount Code with a text box. Simply enter the code in the box and click Apply. Your Code will automatically be applied to your Order and the total amount will be updated.

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Shopping at mustelausa.com is easy and secure! Simply select an item you wish to purchase, and then select the Add to Cart button on the product detail page. You can then choose to continue shopping or go directly to Checkout. Once you are finished shopping, click on My Cart at the top right corner of the page, and follow the prompts to check out. You will receive an email confirming your order that includes your order number. If you prefer to order by phone, please call us at 800-422-2987 from 9am-5:30pm EST Monday- Friday (except major U.S. holidays).

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You can sign in any time with your username and password to manage or change your preferences. 

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Select Add to Wish List on the product page and then continue shopping or browsing.
Your Wishlist will be saved to your account for quick future reference.
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You can contact our Customer Service department 1- (800)-422-2987 or customerservice@mustelausa.com between 9am-5:30pm EST Monday- Friday (except major U.S. holidays) to resolve this. We apologize for any inconvenience and will work as quickly as we can to help you!

You can contact our Customer Service department 1- (800)-422-2987 or customerservice@mustelausa.com between 9am-5:30pm EST Monday- Friday (except major U.S. holidays) to resolve this. We apologize for any inconvenience and will work as quickly as we can to help you!

We currently accept Mastercard, Visa, Discover, or American Express. At this time we do not accept PayPal. 

Yes, we take your security very seriously. We use a wide array of security measures and services including Authorize.net approval and SSL certificate, to protect your personal data and credit card information from unauthorized access. Please refer to our Legal Notices for complete information.

If you are not 100% satisfied with your purchase from Mustela, you can return your item(s) for a full refund within 30 days of purchase.

To return item(s):

  • Please complete the return form on the back of your packing slip delivered inside your package.
  • Place the return form inside the Mustela product box or your own box with your items and ship to the address below:

          Mustela

          Customer Service

          60 E. 56th St. 6th Floor

          New York, NY 10022

  • You will receive an email confirmation when your return is processed

Please note you are responsible for shipping costs to return an item and will not be refunded the original shipping amount for the order. Mustelausa.com is unable to issue exchanges over mail.

 

Contact our Customer Service Department at customerservice@mustelausa.com or call 1-800-422-2987 Monday-Friday between 9:00am-5:30pm EST (except for major U.S. holidays) with any questions regarding the status of your order or return.

The products and services available on the Website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples that you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions. Mustela reserves the right to cancel any online order for any reason.

We offer flat rate UPS Ground shipping on all orders for $7.95 for the contiguous United States. At this time, we are unable to apply flat rate shipping to Hawaii and Alaska and therefore will apply regular UPS rates. For expedited shipping, we offer 2-day shipping or next day at the standard UPS rates for the contiguous United States only. Orders must be placed by 12:00PM EST to be qualified for same day shipping. Orders placed after this time will be fulfilled and shipped on the next business day. Packages will not ship out on federal holidays or weekends.

Currently mustelausa.com can only ship to addresses within the United States.

During pregnancy, a sensation of heaviness in the legs is very common: more than one in three women suffer from this.

This phenomenon is particularly frequent towards the end of the pregnancy and during very hot weather.

It is caused by the slowing of the blood circulation and increased blood pressure in the veins of the legs.

To relieve this problem we advise you to massage your legs with Mustela 9 Months Instant Comfort Legs: you will immediately regain a sensation of freshness and comfort and  lasting relief thanks to the unique combination of the elastoregulator and natural active ingredients.

If you would like to know more on this subject, please consult our expert’s file on tired or heavy legs.

These products are designed to respond to two different situations.

- The Stretch Marks Double Action skincare is intended to prevent the appearance of stretch marks and to reduce emerging stretch marks.

You can use it right from the start of your pregnancy on all the fragile areas of your body (tummy, breasts, hips, tops of the thighs, etc.).

- The Stretch Marks Intensive Action skincare is formulated to reduce stretch marks which have formed during pregnancy.
 

This targeted attack cream should be applied locally on these stretch marks.

During breastfeeding the delicate skin of the nipples is comes under intense pressure. It may become painfully irritated, dry and sometimes cracked, in particular in the days following the birth.

These problems are usually due to the baby being in the wrong position or to his incorrect grasping of the breast, causing abnormal friction.

If you would like to know more about breastfeeding and the right positions for the feed, please consult our advice section on breastfeeding.

If these disorders arise, we advise you to use Mustela 9 Months Nursing Comfort Balm: apply this soothing, dermo-repairing skincare on the nipples after each feed and every time you feel the need.

It will protect your nipples, soothe the sensation of painful irritation and help to restructure the damaged skin.

All of the products in the Mustela 9 Months range were specially designed for pregnant women or young mothers, including when they are nursing. They have undergone tests and assessments aimed at ensuring the absence of any risk for the foetus during pregnancy and for the baby during breast-feeding. You can therefore use them safely during pregnancy or breast-feeding.

We recommend that you use Mustela 9 Months Post-Partum Body Restructuring Gel for at least one month after the birth

Applied daily with light massages on the areas concerned (tummy, hips, thighs, etc.) this skincare will help restore your skin’s firmness and remodel your figure.

No, it is not necessary: Mustela 9 Months Nursing Comfort Balm is specifically designed not to require rinsing*.

However, you should follow your usual hygiene routine, such as taking a shower each day.

*This product has been specifically assessed by an independent expert.Rules of hygiene should be followed before breastfeeding: on a clean nipple.

Yes: formulated without alcohol and without caffeine, based on natural active ingredients, Mustela 9 Months Specific Support Bust skincare is compatible with breastfeeding*.

However, you should follow your usual hygiene routine, such as taking a shower every day.

*Rules of hygiene should be followed before breastfeeding: on a clean nipple.

Stretch marks may form during pregnancy, but also after the birth due to the major hormone rebalancing which takes place at that time.

To prevent the appearance of stretch marks as much as possible, it is therefore recommended that you continue the application of yourskincare for one month after the birth

If you would like to know more about this subject, please consult our expert’s file on stretch marks.

From birth and during the first three years, your baby’s skin is immature; it doesn’t have yet the strength and the qualities of an adult’s skin. At the same time, it is rich in a unique capital of original cells but extremely vulnerable. It is therefore essential to use specific hygiene products and skin care to respect its balance.

Babies also frequently have their own minor skin problems: irritated areas, cradle crap, diaper rash, atopic or hypersensitive skin are frequent in the first years of life.

For each of these conditions Mustela provides you with safe, efficient and respectful skin care ranges, that perfectly adapt to baby’s fragile skin.

- Mustela Bébé Foam Shampoo for Newborns has been specifically designed to prevent the appearance of cradle cap and encourage its elimination by limiting bacterial proliferation, which is its root cause.

If your baby’s’ head presents these little whitish and yellowish crusts, we recommend that you use this skin care product.

- On the other hand, if their scalp is healthy, Mustela Bébé Baby Shampoo will be perfectly suitable: enriched in chamomile extracts and coconut oil derivatives, it gently cleanses the hair and prevents the formation of tangles.

If you would like to find out more about cradle cap, please consult our advice section.

You can use every Mustela Bébé products from the moment your baby is born (even if they have been born prematurely). Their safety and efficacy are verified before launch in the market by an independant toxicologist expert : combining efficacy, safety and unique sensory pleasure, they have been specifically designed to meet the everyday needs of the skin of newborns, babies and children and respect its extremely delicate nature.

Water is not enough to remove the dirty marks that may be found on your baby’s skin (regurgitations, milk, etc.).

It is therefore recommended that you use a specific cleansing product, such as Mustela Bébé Cleansing Milk or PhysiObébé No-rinse cleansing fluid.

These skin care products specifically formulated to remain gentle on babies' delicate skin will leave their skin perfectly clean without drying it out or irritating it.

If you would like to find out more about hygiene for your baby, please consult our advice section

This depends on the product that you use to cleanse your baby’s face or bottom:

- If you choose the velvety feel and softness of Mustela Bébé Cleansing Milk to simultaneously cleanse and moisturise your baby's skin, you are recommended to rinse it in order to limit the risks of maceration in diapers, for example.

- If you prefer fresh and delicate skin care, use PhysiObébé cleansing fluid, which leaves the skin clean and clear in a single step and does not require any rinsing.

If you would like to find out more about hygiene for your baby, please consult our advice section.

Mustela Facial cleansing cloths have been specially developed to clean gently cleanse your baby’s face, including around the eyes where little secretions are often deposited. They will leave their delicate skin clean, moisturised and soothed.

If you would like to find out more about hygiene for your baby, please consult our advice section.

Redness in the diaper area is a frequent and generally benign occurrence in babies.

It is due to prolonged contact with feces and urine, and appears most especially in the case of diarrhea, antibiotic treatments or during teething.

- To prevent its appearance, we recommend that you change your baby's diaper regularly, as soon as possible after it becomes soiled.
- Cleanse their bottom thoroughly with a suitable product (such as Mustela Bébé Cleansing Milk or PhysiObébé No-rinse cleansing), and then dry completely, not forgetting the folds.
- As a preventive measure, with each diaper change apply a specific cream such as Mustela Bébé Vitamin Barrier Cream, which will isolate baby’s skin from harsh factors thanks to the protective action of zinc oxide.

If you would like to find out more about redness in the diaper area, please consult our advice section

Products for adults are not tailored to the extremely delicate nature of babies’ skin: they are too acidic and too astringent.

For cleansing your baby, it is therefore important to use specific products that are gentle on their immature skin and do not irritate it.

During the winter, the skin is constantly under attack from the cold, wind and central heating: it tends to dry out more easily.

This phenomenon is particularly intense in babies and children, whose epidermis is more fragile and still immature.

During this period, it is thus necessary to moisturize their skin regularly, especially after cleansing and bathing.

If you would like to find out more about the specific characteristics of your baby’s skin, please consult our advice section.

Thinner than adults’ skin, baby’s skin is much more fragile. Immature, it doesn’t yet assume completely its barrier role against external aggressions and is unable to maintain a good level of hydration.

Mustela’s researchers have also revealed that the skin of a newborn has a surprising source of strength: a unique cellular reserve that is at its maximum at birth, yet remains vulnerable, during the first few years of life. These original cells play a life-long major role for the skin: they ensure that the skin is able to regenerate and are responsible for maintaining its overall balance against aggressors from the outside environment.

To preserve this unique cellular richness and to support its development, baby’s skin absolutely needs to be reinforced and protected on a daily basis by adapted skin care.

If you would like to learn more about the specific characteristics of your baby’s skin, please consult our advice section.

Yes. In newborns, the dermis (deep layer of the skin) is three to four times thinner than in adults, and the stratum corneum (upper layer of the skin) is also finer.

Finally, the hydrolipid film that covers the skin and protects it is virtually non-existent in babies. 

This means that baby's skin is much more vulnerable to attack, irritation and infection than adult's skin. It will not reach maturity until the age of approximately 3 years.

If you would like to find out more about the specific characteristics of your baby’s skin, please consult our advice section.

The Mustela Bébé range is designed to take care of newborns, babies and children with normal to dry skin, without any particular problem

In parallel, the Mustela Dermo-pediatrics range offers specific skincare products for skin problems: skin with an atopic tendency, hypersensitive to intolerant skin, irritated areas, cradle cap or diaper rash.

Atopic dermatitis is a common skin disorder that is constantly changing.

Caused by a deficit in the lipids in the skin, it presents itself in the form of extreme skin dryness accompanied by eczemous red patches and intense itching.

Inflammatory flare-ups and periods of remission follow one after the other. In most cases, with the help of treatments, the symptoms decrease after the age of 2 years and disappear between the ages of 7 and 11 years.

If your child suffers from atopic dermatitis, it is indispensible to use products on a daily basis tailored to cleansing and moisturising their skin, such as Stelatopia skin care products from the Mustela Dermo-Pediatrics line: specifically designed for skin with an atopic tendency, they make it possible to soothe itching sensations, naturally relaunch the synthesis of lipids that are lacking thanks to Sunflower Oil Distillate and restructure dry skin.

If you would like to find out more about dry skin with an atopic tendency, please consult our advice section.

The patches of eczema that can appear on your child’s body are the most visible symptom of atopic dermatitis, but in reality, their skin as a whole has been weakened: it is therefore necessary to take care of their whole body with suitable dermocosmetic products, such as the Stelatopia range from Mustela Dermo-Pediatrics. To improve the comfort of your child’s skin, these skin care products must be used every day even if the red patches disappear.

If necessary, your doctor will also be able to prescribe you a medicated treatment, especially during flare-ups.

If you would like to find out more about dry skin with an atopic tendency, please consult our advice section

Yes, it’s indispensable: products designed for normal skin could be poorly tolerated by dry skin with an atopic tendency.

On the other hand, tailored dermocosmetic skin care products will make it possible to improve the comfort of your child’s skin and limit the risks of complications and recourse to medication.

- For their everyday hygiene, we advise you to use a soap-free cleansing base such as Stelatopia Cleansing Cream. You can also use Stelatopia No-Rinse Cleansing Water every day, which gently cleanses your child's face, body and diaper area in a single step.

- During flare-ups, we recommend that you use Stelatopia Milky Bath Oil, which cleanses the skin without irritating it.

- Then carefully apply a skin care product such as Stelatopia Emollient Cream, which will make it possible to rapidly soothe sensations of irritation and naturally relaunch the synthesis of lipids that are lacking thanks to Sunflower Oil Distillate.

Consult your doctor in the case of infection or intense itching: they will prescribe you a suitable treatment.

If you would like to find out more about dry skin with an atopic tendency, please consult our advice section.

Persistent redness in the diaper area is a common occurrence, even if you scrupulously follow the rules of hygiene (regular diaper changes, gentle and careful cleansing and drying, application of a barrier cream, etc.).

In this case, we recommend that you apply a specific product to take care of diaper rash on your baby's bottom, such as Stelactiv from Mustela Dermo-Pediatrics: by neutralising the enzymes responsible for redness in the diaper area, this product will reduce its intensity and favour its disappearance.

If the redness does not fade away after a few days or if it is weeping or infected, we recommend that you consult your doctor.

If you would like to find out more about redness in the diaper area, please consult our advice section.

- Mustela Bébé Vitamin Barrier Cream is used as a preventive measure: it makes it possible to isolate your baby’s diaper area from feces and urine, which are harsh on their skin, and thus limits the appearance of redness.

- Stelactiv skin care from Mustela Dermo-Pediatrics has been designed to eliminate existing redness in the diaper area: by neutralizing the enzymes responsible for this phenomenon, this skin care product will reduce its intensity and favor its disappearance.

If you would like to find out more about redness in the diaper area, please consult our advice section;

Sweet almond oil may allow you to remove cradle cap from your baby’s scalp or face by softening the crusts. However, it will not act on its causes and cradle cap may thus reappear.

For more effective action, we recommend that you use a specific skin care product for cradle cap, such as Stelaker from Mustela Dermo-Pediatrics.

By regulating sebum secretion and purifying the skin, this skin care product will allow you to eliminate cradle cap that is already present and limit its reappearance.

If you would like to find out more about cradle cap, please consult our advice section.

No, hygiene is not a factor in the appearance of cradle cap.

It is due to the excessive secretion of sebum and sweat and to the proliferation of a microscopic fungus on the surface of the skin (symptoms linked to the transfer of maternal hormones to the baby at the end of pregnancy).

If your baby has cradle cap, we advise you to wash their hair with a specific shampoo such asMustela Bébé Foam Shampoo for Newborns and apply a suitable product to their scalp, such as Stelaker from Mustela Dermo-Pediatrics: this skin care product encourages the elimination of cradle cap and limits its reappearance by acting directly on its causes.

If you would like to find out more about cradle cap, please consult our advice section.

UVA and UVB are ultraviolet rays emitted by the sun. They enable the skin to tan but are also very harmful.

They differ in intensity and wavelengths:

- UVB rays have medium wavelengths and act on the skin’s surface. They are responsible for sunburn and burning.

- UVA rays have higher wavelengths and penetrate the skin in depth; they lead to accelerated aging and reduce the skin’s elasticity.

In the long term,  UVA and UVB rays may be responsible for a range of skin cancers.

It is therefore indispensable to use dual sun protection (against UVA and UVB rays), in particular for children.

Yes, sunburn represents a real danger, in particular for children whose skin is more fragile.

Excessive sun exposure may indeed lead to actual cutaneous burns but also, in the longer term, to an increase in the number of moles and the risk of harmful melanoma, accelerated skin aging and skin cancers.

It is therefore essential to use high index sun protection, especially for children (SPF 50+ index) and to take the following precautions:

- Do not expose children aged under 3 years to the sun.
- Avoid any direct exposure to the sun, especially between 11h and 16h.
- Apply the sun protection in a thick layer before any exposure and renew the application at least every 2 hours and after each bathe.
- Protect your child with a hat, T-shirt and sunglasses.
- Keep your child properly hydrated even if he does not ask for a drink.

If you would like to know more about the sun and children’s skin, please consult our expert’s file on this subject.

Sun products protect the skin against UVA and UVB rays by means of filters and / or screens.

- Chemical filters act by absorbing the energy transmitted by luminous radiations.
They are not always photostable and as they can be absorbed by the epidermis, there is a risk of phototoxicity and allergy.

- Mineral screens reflect and diffuse UV rays.
They are inert, photostable and form a film on the skin’s surface which limits any risk of penetration.

- Organo-mineral screens absorb and reflect UV rays.
They are photostable and have good staying power on the skin’s surface.

If you would like to know more about sun protection, please consult our advice section on this subject.

At every stage of development begnning with sourcing raw plant materials, product design and development, production, marketing and end of product life, we do everything possible to limit the impact on the environment. We have applied this strategy as part of our continuous improvement process for several years. For example, all Mustela bottles are recyclable, our cartons are made from paper sourced from sustainably-managed forests, and Mustela Bébé foam formulations are biodegradable.

If you’d like to know more about our commitment to sustainable development, take a look at the Mustela product lifecycle.

Our research has revealed that a baby’s skin contains a precious wealth of original cells at birth. Unique to every individual, these cells last a lifetime, but are extremely vulnerable. After this fundamental discovery, we selected Avocado perseose® to use in our new Mustela Bébé formulations because it meets the specific needs of a baby’s skin starting at birth and as it matures. It helps develop the skin’s barrier function and preserves its precious wealth of cells by acting as a protective shield against daily stress factors. Avocado perseose® is also part of a new generation of biomimetic active ingredients. Perfectly suited for the delicate skin of babies, it combines proven effectiveness with a high tolerance factor.
Avocado perseose®’s effectiveness and high tolerance factor has been clinically tested and scientifically proven. Avocado perseose® is an exclusive and patented active ingredient and only Mustela products offer its unique benefits.
To learn more about Avocado perseose, please check our special section.

An active ingredient is biomimetic if it complies with the principle of biomimetism, that is, it has an advanced capacity to resemble nature, and to mimic its structure or functioning mechanisms. More specifically in dermo-cosmetic terms, an ingredient is considered to be biomimetic if it naturally has a perfect affinity with the skin and a high tolerance factor. This means it is capable of strengthening the skin's function when it has been weakened and helps it mature and develop without disruption.  
Avocado perseose, a unifying active ingredient used in new Mustela Bébé formulations, is a biomimetic active ingredient. It has the same effect on the skin as in its original environment, where it helps fruit grow and ripen.
To learn more, visit the Mustela and natural products page or download the definition of natural products applied to Laboratoires Expanscience’s dermo-cosmetic products.

We have always given top priority to ingredients of natural origin and source most of the active principles and ingredients used in our products from the plant world. Mustela Bébé products now contain on average 92% ingredients of natural origin, and up to 99% for some products.
However, some ingredients are essential to the preservation, stability and sensory qualities of our products, and for which no alternative exists in nature. Some ingredients of natural origin are not compatible with our high standards of efficiency and safety, or are unpleasant to use. In this case, we use synthetic ingredients assessed by key health authorities and approved by regulatory authorities, which have been proven to be effective and safe for even the most delicate skin.
Dermatologically-tested under pediatric supervision, all of our products have a high-tolerance factor and are guaranteed hypoallergenic*.

*Formulated to minimize the risk of allergic reaction.

We only use carefully-selected substances in our products to guarantee the safest ingredients for you and your baby, while protecting the environment. All of our product formulations are free from alcohol, essential oils, parabens, phenoxyethanol, phthalates, GMO plant extracts, aluminium chlorohydrate, ingredients of animal origin (except beehives, purified lanolin and milk products), terpenes (camphor, menthol and eucalyptus) and triclosan.

To learn more, visit the Mustela and natural products page or download the definition of natural products applied to Laboratoires Expanscience’s dermo-cosmetic products.

We chose to exclude alcohol (or ethanol) from our formulas because it is very harsh on the hydrolipidic film which protects the skin and may lead to skin dryness.

While it may be used in some cosmetic products, it is not suitable for the sensitive skin of babies and pregnant women.

All of Mustela products for babies are formulated whithout phthalates, both in terms of the actual skin care product itself as well as its packaging.

In the same way, all the promotional objects made of plastic that Mustela gives to its customers (toilet bags, small toys for children, etc.) are free from phthalates.

Questionable preservatives such as parabens or phenoxyéthanol are excluded from Mustela formulas.

Some Mustela ranges, such as the Stelaprotect range for intolerant skin, are formulated whithout any preservatives and packed in airless packaging to preserve the formulas from contamination.

In spite of all our efforts to develop perfectly safe and well-tolerated products, some skins are more reactive than others and may exceptionally have undesirable effects. In this case, you should contact our consumer service department

You will very quickly be reminded by an independent professional specialist of cosmetovigilance . He will try to determine with you the reason for this intolerance and will ask you to return the product that has caused a reaction in order to begin an in-depth analysis. Effectively, we take any undesirable effect that is reported to us very seriously indeed and when it occurs, the incriminated products are immediately analysed to check their compliance.

Every one of our products has a lot number guaranteeing its traceability: we can thus go back over the entire production chain right back to raw materials, even after several years

Firstly, we only select substances that have been approved by European regulations and we give priority to natural ingredients or ingredients of natural origin. Today the Mustela Bébé range contains 92% of ingredients of natural origin on average.

Before entering into the composition of one of our skin care products, the ingredients must also prove their harmlessness and their efficacy. A committee of specialists determines the most suitable components in relation to the specificities of babies’ skin, both healthy skin and problem skin, pregnant women’s skin and young mothers’ skin, notably when they are breastfeeding.

If all the safety conditions are met we choose, in priority, natural origin ingredients. In addition, we guarantee that all our formulae are hypoallergenic.

For the greatest possible transparency, full details of our product compositions are available on every product page, by clicking on “Ingredients & Naturalness” thumbnail.

A complete list of ingredients is available on the packaging of every Mustela product, as well as on each product data sheet on this site by clicking on the "Ingredients & Naturalness" thumbnail.

Non opened, Mustela products are most effective between 24 and 36 months from their date of manufacture. After the opening we advise you to use our products before the expiration date shown on each product's packaging by this logo (see the pictogram)  

To ensure that your Mustela skin care products keep well we recommend that you close them properly after use and not transfer them to any other container

In order to guarantee optimum safety to users, cosmetic products are rigorously controlled by regulations that are common to European Union as a whole and frequently updated in accordance with scientific advancements and technologies. These regulations define, notably, lists of banned substances (more than 1300) and the substances subject to restrictions.

Once the cosmetic products are commercialised they are once again subjected to controls by the laboratories through a cosmetovigilance process and by the health autorities. At any moment they can be investigated in the event of a problem, and be taken off the market.

Mustela is regularly subjected to controls and collaborates closely with the authorities on each and every occasion.

Mustela develops its products in strict accordance with the cosmetic regulations. In addition to these regulatory requirements, we have our own specific rules in order to guarantee the perfect harmlessness of our products.

First, a committee of experts (toxicologists, pharmacists, and chemists) selects the ingredients in our formulas for their high tolerance.

Next, we focus particularly to the conservative capacity of our products. Indeed, they are used in the warm and wet environment of bathrooms, which fosters the development of bacteria and mold. Each product integrates the safer and best adjusted conservation mode for its intended skin's type.

Finally, before their launch on the market our products have been tested many times to ensure their efficacy, harmlessness and  security.

By choosing Mustela, you can be sure to enjoy safe and effective products week after week.

No, we do not test our products on animals. As part of our innovation and continuous improvement process, we have used alternative methods to assess our raw materials and end products for several years. In line with this strategy, our researchers have developed a new procedure for reconstituting the epidermis of a newborn infant and child in the laboratory to test the tolerance factor and effectiveness of Mustela products without having to resort to animal testing.

To develop the safest and most effective products for your baby, our researchers need to know the specific characteristics and needs of your baby’s skin. By reconstituting the epidermis of a baby and young child in our laboratories, our teams gain an in-depth knowledge of the skin, its cells and genes, to better understand its physiology and development. This is the world’s first patented epidermis of its kind and only Laboratoires Expanscience’s Mustela researchers are able to perform these experiments. We also use reconstituted epidermises to test the effectiveness and tolerance factor of our products with a high level of precision and reliability.

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